Did SAP CRM Master Data, Order Management, CampaignManagement, Lead management and Pricing configuration.
Configured and worked with the BW-BPS module, developingseveral budget plans.
Hands-on experience in middleware and Integration withSAP modules(ECC/S4HANA) and non-SAP systems. Build knowledge of the EnterpriseApplication Interface in order to efficiently troubleshoot middleware &interface issues.
Conducted training sessions for team members infunctional areas, and impart knowledge on business context, solution design,open issues, and act as mentors to support analysts Conducted BlueprintWorkshops and performed Fit-Gap Analysis to map business requirements with SAPCRM 7.0 & S4HANAbest practices for Account Management, OrganizationManagement, Transaction Types, Partner Determination Procedures, StatusManagement, Activity Management, Text Management, Date Profile, Action Profile,Pricing, Product Categories, and Products.
Configuration of Sales Order Management, Leads andOpportunity Management, Responsible for training business users and postgo-live support activities. Involved in
Setup system to take orders via phone and email.
Set up solution database (SDB) for reference use for callcenter agent (now called knowledge management)
Creation of Enterprise Intelligent agent for supportteam.
Create BOR object and methods calls of R/3(S4HANA)transactions.
Action box configuration. HTML links, S4HANA, R/3, FactSheet and email calls.
Created Interactive Scripts for agents to be stored andretrieved for regulatory use.
Worked with internal staff for creation of trainingdocumentation.
Installation / configuration of CRM Interaction Center(IC) 3.1
Setup ERMS solution
Knowledge on inter