SAP CRM Consultant

  • Post Date: September 28, 2021
  • Apply Before: November 27, 2021
  • Applications 0
  • Views 152
Job Overview

  • 1. Did SAP CRM Master Data, Order Management, CampaignManagement, Lead management and Pricing configuration.
  • 2. Configured and worked with the BW-BPS module, developingseveral budget plans.
  • 3. Hands-on experience in middleware and Integration withSAP modules(ECC/S4HANA) and non-SAP systems. Build knowledge of the EnterpriseApplication Interface in order to efficiently troubleshoot middleware &interface issues.
  • 4. Conducted training sessions for team members infunctional areas, and impart knowledge on business context, solution design,open issues, and act as mentors to support analysts Conducted BlueprintWorkshops and performed Fit-Gap Analysis to map business requirements with SAPCRM 7.0 & S4HANAbest practices for Account Management, OrganizationManagement, Transaction Types, Partner Determination Procedures, StatusManagement, Activity Management, Text Management, Date Profile, Action Profile,Pricing, Product Categories, and Products.
  • 5. Configuration of Sales Order Management, Leads andOpportunity Management, Responsible for training business users and postgo-live support activities. Involved in
  • 6. Setup system to take orders via phone and email.
  • 7. Set up solution database (SDB) for reference use for callcenter agent (now called knowledge management)
  • 8. Creation of Enterprise Intelligent agent for supportteam.
  • 9. Create BOR object and methods calls of R/3(S4HANA)transactions.
  • 10. Action box configuration. HTML links, S4HANA, R/3, FactSheet and email calls.
  • 11. Created Interactive Scripts for agents to be stored andretrieved for regulatory use.
  • 12. Worked with internal staff for creation of trainingdocumentation.
  • 13. Installation / configuration of CRM Interaction Center(IC) 3.1
  • 14. Setup ERMS solution

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